We’ve got answers to all kinds of questions. If you can’t find what you’re looking for, reach out. We are here to help!
Product Care and Safety Tips
It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling.
It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle.
- Remove all packaging before lighting.
- Place on a heat resistant surface.
- Keep candles away from curtains or anything that could burn. Keep in mind that curtains or other objects can move, never burn a candle where there is a draft.
- Do not drop matches or other flammable items into the candle.
- Always keep candles in sight when in use and keep away from children and pets.
- Never move a burning candle. Allow the wax to cool and solidify before moving the candle.
Product Orders & Status
Your credit card will be charged in full at the time the order is placed.
We are unable to accept checks or money orders. We accept VISA, MasterCard, American Express, Discover, and PayPal.
L’or de Seraphine accepts International Visa, Mastercard, Discover and American Express credit cards. Please use your international billing address when checking out.
L’or de Seraphine only offers shipping within the United States and its territories. If you are located outside of the United States, please email email@example.com for options in purchasing L’or de Seraphine products.
L’or de Seraphine does not offer shipping to PO Boxes.
Orders shipping to addresses in Ohio are subject to Ohio state sales tax, however if sales tax laws changed we will update our policy and collect sales tax on any applicable sales.
Most orders process within 1 - 3 business days and ship the following business day. During high volume periods (i.e. sales and holidays), processing times may increase. UPS transit estimates are based on business days and not inclusive of weekends and holidays. All orders, with the exception of UPS Next Day – Saturday Delivery, will ship Monday – Friday only.
We hope you are 100% satisfied with your purchase from our site. If you are not completely satisfied, L’or de Seraphine will offer a refund on full-price items within 30 days of your delivery date. For more information on processing a return, please contact Contactus@lordeseraphine.com