Return Policy
We hope you are 100% satisfied with your purchase from our site. If you are not completely satisfied, we will offer a refund on full-price items within 30 days of your delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A $10 restocking fee applies.

For more information on processing a return, please email us at:  contactus@lordeseraphine.com.

Damages or Missing Items

My candle(s) arrived damaged, help!
Sometimes damages occur when carriers mishandle our packages. Please email us your unboxing experience with a photo to: contactus@lordeseraphine.com. Safely discard the broken merchandise. We can issue a one-time replacement free of charge.

My order was received with the wrong items, help!
In rare instances, mistakes are made during fulfillment. Please email us your unboxing experience with a photo to: contactus@lordeseraphine.com. We will correct our error free of charge.

Candle Care

Always keep at room temperature.
Keeping your candle between 60-74 degrees Farenheit will keep the wax from becoming too soft which can create an uneven melt.

Let it melt.
Let your candle burn for about 4 hours on the first use to liquify the top layer and create an even wax pool. Otherwise, you may end up with a memory ring in your wax which can lead to tunneling rather than an even melt.

Don't blow it out.
To avoid unwarranted ash, soot, and smoke in the air, snuff out the flame with the lid when you're done burning. 

Trim the wick.
After each burn, trim the wick to about ¼ inch to ensure a stead, ash free flame and a clean burn. Make sure to remove any trimmings before burning. 

Reuse!

Use your vessel to hold pencils, art supplies, utensils, makeup brushes, etc. Or, use it as a planter or a vase. Place it in the freezer for just a few hours to easily remove any remaining wax.

How to repurpose.